Terms of Service

We provide a platform for businesses and individuals to create automated chat flows deployable across messaging services, social media, and other third-party platforms. If you purchase or use our Services, you do so through ReachFlow, and such use is subject to this Agreement—unless a separate agreement or order form you executed governs instead.

You must register with ReachFlow and create an Account, providing accurate information including your name, phone number, email, and linked third-party services (Instagram, Facebook, WhatsApp, Telegram). You are responsible for maintaining your login credentials and all activity under your Account. Unauthorized use must be promptly reported to ReachFlow. You consent to us using your phone number and email to send calls, recurring texts, reminders, and notifications. Standard carrier charges may apply. Opt-out options are provided via your Account settings, during calls, or at [email protected]

A Business Owner uses our Services to commercialise their offerings; an Agency may manage an Account on the Business Owner’s behalf. Agencies must correctly identify the Business Owner as Account administrator and confirm they’re authorized. Agency retains ownership of its created chatbot content (“Agency Content”). When an agency relationship ends, the Business Owner must notify ReachFlow and assume responsibility for any Account fees.

“User Generated Content” includes any text, audio, or visual content you or Conversation Participants provide. You are solely responsible for that content and agree not to violate any laws or third-party rights. You grant ReachFlow permission to use or process your content to provide Services. ReachFlow disclaims ownership over your content and any liability.

If you send text or email communications via our platform, you agree to comply with all applicable Electronic Messaging Laws (e.g., TCPA, PIPEDA, CASL). You must obtain proper consent, include required disclosures (including unsubscribe options), and honour opt-out requests. You indemnify ReachFlow and affiliates from any liabilities arising from violations of this section.

You confirm contact info you provide is accurate and consent to be contacted at that number or address by ReachFlow or its clients about this Agreement, your account, or promotional content—even if on a Do Not Call list. Carrier charges may apply.

You must not use the Services for unlawful or harmful purposes, including but not limited to intellectual property infringement, harassment, malware distribution, security bypassing, impersonation, automated scraping, spam, or violations of third-party platform policies. ReachFlow may terminate access for violations. You may not misuse the interface, or probe systems, or overload functionality.

You warrant that you are of legal age and have authority to accept this Agreement. You will comply with all applicable laws (e.g. data protection laws in EU/UK/Brazil). If you use Services subject to regulations (e.g. HIPAA), you alone are responsible.

By installing the App, you consent to automatic updates, communications with ReachFlow servers, and personal data collection per our Privacy Policy. You may uninstall at any time.

Unless otherwise agreed, all payments are processed via a third party payment processor. You agree to the PSP’s terms. Prices are exclusive of applicable taxes based on your billing address. Monthly and yearly subscription payments are charged automatically according to your payment method. Refunds may be available at ReachFlow’s discretion. Trial periods auto-convert to paid subscriptions unless cancelled prior to the end of the Trial Period. You are solely responsible for any User Products sold via in bot payments; you handle taxes, delivery, support, and compliance.

Either party may terminate this Agreement at any time. You may cancel your Account using the Services interface; deletion is permanent. Obligatory provisions (e.g. liability limitation, indemnification) survive. ReachFlow may suspend or block Accounts for violations. Inactivity for 18 months may result in Account termination and data deletion. Prepaid balances expire after one year; notices will be sent via email, but unused amounts may be forfeited.

The Services may include links to third party sites or tools (“Third Party Tools”) that are not controlled by ReachFlow. Such links are provided for convenience only; ReachFlow disclaims liability for them. Use of Third Party Tools is at your own risk.

ReachFlow may offer access to the ReachFlow Dev Program and APIs to build Integration Products. Use is licensed (non-exclusive, revocable), subject to restrictions (no reverse engineering, no harmful content, compliance with laws, privacy policies, etc.). ReachFlow may revoke access at any time. Feedback or contributions you make may be used by ReachFlow royalty-free.

All content and materials in the Services (excluding User Generated Content) are proprietary to ReachFlow or its licensors. You are granted a limited license solely to access and use the Services per this Agreement. Use beyond that is prohibited.

ReachFlow respects IP rights. To report infringement, send a notice including: description of the allegedly infringing material, its location, your contact info, statement of good-faith belief, and an electronic or physical signature to ReachFlow’s agent at [email protected].

You agree that ReachFlow’s Confidential Information is a valuable asset and you will not disclose or misuse it except as required to use the Services. Confidential Information includes trade secrets, product plans, customer data, designs, financial information, business strategies, partner info, and staff data. You may share such information with authorized agents who have confidentiality obligations. Upon termination, all Confidential Information must be returned. You agree to notify ReachFlow immediately if a breach occurs.

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR NON INFRINGEMENT. REACHFLOW DISCLAIMS LIABILITY FOR RELIABILITY, TIMELINESS, SECURITY, ACCURACY, OR COMPLETENESS OF SERVICES, CONTENT, OR LINKED SITES. UNDER NO CIRCUMSTANCES WILL REACHFLOW OR ITS AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR ECONOMIC DAMAGES. TO THE EXTENT PERMITTED, LIABILITY WILL NOT EXCEED THE LESSER OF FEES PAID BY YOU TO REACHFLOW IN THE PRIOR SIX MONTHS OR $100.

You agree to indemnify, defend, and hold harmless ReachFlow and its affiliates from liabilities arising from your use of the Services, breach of this Agreement, violation of law or third-party rights, content submissions, or misuse of automation tools. ReachFlow may assume control of any defense with notice to you.

By querying ReachFlow Support within 30 calendar days of a dispute notification, you agree to good-faith resolution attempts; if we are unable to resolve the issue in that time, you and ReachFlow consent to resolve the matter via binding individual arbitration under the AAA’s Commercial Arbitration Rules, conducted in San Francisco, California, and applying California law, and you waive the right to a jury trial or any form of class, collective, or representative proceeding—except where local consumer law provides otherwise: Brazilian consumers retain the right to bring claims in Brazilian courts and arbitration will only apply if initiated by the consumer or expressly agreed in writing; UK consumers may choose to pursue their dispute in a UK court or tribunal rather than via arbitration, and UK legal standards render pre dispute consumer arbitration clauses (especially for claims under £5,000) and class-action waivers likely unenforceable; and South African consumers cannot be bound by mandatory arbitration in standard-form consumer agreements unless the clause was individually brought to their attention and separately agreed or signed, and still retain the right to proceed in South African courts or tribunals. If any part of this arbitration provision conflicts with applicable consumer protections, that part will be severed, and the remainder will continue in force.

Brazilian consumers – governed by Brazilian law and subject to courts of the place of the consumer’s habitual residence or as otherwise provided by the Brazilian Consumer Protection Code. South African consumers – governed by South African law, with disputes heard in a competent court in South Africa, in line with mandatory provisions of the South African Consumer Protection Act. United Kingdom consumers – governed by the law of England and Wales, and resolved before courts located in that jurisdiction; this clause does not limit UK consumers’ statutory rights under the UK Consumer Rights Act or Arbitration Act. All other clients (individuals, businesses, or government bodies)—governed by the laws of the State of California, USA, and any disputes shall be resolved through binding arbitration under the rules selected in the arbitration agreement (except as required otherwise by mandatory local consumer laws).

No agency, partnership, employer-employee, or franchise relationship is created by this Agreement.

Failure to enforce any provision does not waive it. This Agreement is the entire contract between you and ReachFlow. Severable invalid provisions will be amended or removed. You may not assign the Agreement without ReachFlow’s consent, but ReachFlow may assign it freely.

ReachFlow may modify this Agreement or discontinue Services at any time. Continued use after changes constitutes acceptance. Material updates may be emailed.

No third-party may enforce any term of this Agreement.

You consent to receive legal notices electronically via email or posting on the Site. Electronic delivery constitutes writing. Notices sent by certified mail, email, fax, or overnight service are considered received based on method of delivery.